On-Site Customer Advocate — AI-Driven Insurance

Harper-Insurance; San Francisco (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Meals provided

Snacks, drinks, and coffee stocked

Commuter benefits

Free gym membership

Job summary

Harper, an AI-native commercial insurance company, is hiring a Customer Service Representative on-site in San Francisco or Atlanta. You will own the calls, clarify customer requests, and drive next actions with a disciplined follow-up process.

This is a fast-paced, hands-on role in a growing company that values judgment and clear communication. You will work closely with licensed teammates for quoting/coverage questions and use AI to surface accounts and prep routine work, while delivering

Qualifications

• Experience in fast-paced phone environments.
• Ability to listen, clarify, and explain next steps clearly.
• Comfort managing records and multiple actions simultaneously.
• Willingness to learn insurance vocabulary and systems.

Responsibilities

• Answer inbound calls with judgment, identify the real request, and explain the next step and owner.
• Drive outbound follow-ups across payments, documents, renewals, and service requests with a defined cadence.
• Carry issues forward by handing off when a licensed teammate must step in, with context.
• Recognize urgency and elevate potential coverage or operational risks before they arise.
• Keep records clean with notes, status, owner, next action, and updates.
• Keep advice boundaries: questions about coverage go to licensed teammates.
• Suggest improvements to the service system by flagging recurring issues.

Skills

Call center experience

High-volume calls

Clear communication

Spanish fluency valued

Job description

Harper, an AI-native commercial insurance company, is hiring a Customer Service Representative on-site in San Francisco or Atlanta. You will own the calls, clarify customer requests, and drive next actions with a disciplined follow-up process.

This is a fast-paced, hands-on role in a growing company that values judgment and clear communication. You will work closely with licensed teammates for quoting/coverage questions and use AI to surface accounts and prep routine work, while delivering