On-Site CS Rep - Open Shifts, High-Volume Support

Michael Aaron Staffing, LLC; Carrollton (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Michael Aaron Staffing, LLC in Carrollton, TX is seeking Level One Customer Service Representatives to support customers experiencing equipment issues in a fast-paced, on-site call center.

The role focuses on problem-solving, documentation, and delivering a positive customer experience. A minimum of 2 years in a high-volume contact center is required, with strong communication skills. This is a direct-hire position with excellent benefits and on-site work.

Qualifications

• Minimum 2 years experience in a high-volume call center.
• Not IT technical support role.
• Strong analytical and written/verbal communication skills.

Responsibilities

• Handle inbound customer calls in a fast-paced call center environment.
• Troubleshoot equipment and operations issues using established procedures and resources.
• Walk customers through basic diagnostic steps to identify and resolve problems.
• Accurately document customer interactions, troubleshooting procedures and resolutions.
• Escalate complex issues to appropriate internal departments.
• Meet established performance goals related to quality, productivity, attendance and customer satisfaction.
• Deliver exceptional customer service while maintaining a professional and positive attitude.

Skills

Customer service

Troubleshooting

Communication

Job description

Michael Aaron Staffing, LLC in Carrollton, TX is seeking Level One Customer Service Representatives to support customers experiencing equipment issues in a fast-paced, on-site call center.

The role focuses on problem-solving, documentation, and delivering a positive customer experience. A minimum of 2 years in a high-volume contact center is required, with strong communication skills. This is a direct-hire position with excellent benefits and on-site work.