High-Volume In-Office Customer Service Specialist (Atlanta)

firstPRO 360; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

A growing and stable company in Houston is seeking a Customer Service Specialist to manage inbound tickets and provide phone support while assisting customers face-to-face. Candidates should have over 3 years' experience in a high-volume call center and excellent communication skills. The role requires drug and background screening clearance and a commitment to job stability. Work will be conducted in the office from 7:00 AM to 4:00 PM, five days a week.

Qualifications

• 3+ years' experience working in a high volume call center environment.
• Good job stability required; no job hoppers.
• Ability to clear a 10-panel drug screen and criminal background check.

Responsibilities

• Handle inbound ticket queue and provide phone support.
• Provide face-to-face customer assistance.
• Troubleshoot issues and resolve delivery miscues.

Skills

Excellent speaking skills

Professional demeanor

Positive attitude

Patience and empathy in communication

Job description

A growing and stable company in Houston is seeking a Customer Service Specialist to manage inbound tickets and provide phone support while assisting customers face-to-face. Candidates should have over 3 years' experience in a high-volume call center and excellent communication skills. The role requires drug and background screening clearance and a commitment to job stability. Work will be conducted in the office from 7:00 AM to 4:00 PM, five days a week.