Onsite Auto Parts Customer Care Specialist

Enthusiast Auto Holdings; Carrollton (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Enthusiast Auto Holdings is seeking a Customer Service Representative in Carrollton, GA (West Atlanta area) for a full-time onsite role. The team handles shipping logistics, returns, and claims while providing technical support to ensure customer satisfaction.

Ideal candidates show a positive attitude, strong communication, automotive knowledge (preferred), and proficiency in Microsoft Office. Bilingual Spanish is a plus; prior CS or call center experience is beneficial.

Qualifications

• Positive attitude and customer-focused mindset required.
• Automotive knowledge preferred to assist parts customers.
• Basic computer skills and familiarity with office software.
• Proficiency in Microsoft Office suite.
• Excellent verbal and written communication abilities.
• Bilingual Spanish preferred to support diverse customers.
• Experience in customer service or call center is a plus.

Responsibilities

• Interact with customers in person, over the phone, and via email.
• Set up returns and exchanges; manage cancellations and order modifications.
• Verify part numbers and fitment for orders.
• Process shipping claims for damaged or lost orders.
• Provide technical support to customers as needed.
• Maintain timely and accurate responses to inquiries.

Skills

Customer service mindset

Automotive knowledge

Basic computer skills

Microsoft Office

Strong communication

Bilingual Spanish

Call center experience

Tools

Microsoft Office

Job description

Enthusiast Auto Holdings is seeking a Customer Service Representative in Carrollton, GA (West Atlanta area) for a full-time onsite role. The team handles shipping logistics, returns, and claims while providing technical support to ensure customer satisfaction.

Ideal candidates show a positive attitude, strong communication, automotive knowledge (preferred), and proficiency in Microsoft Office. Bilingual Spanish is a plus; prior CS or call center experience is beneficial.