On‑Site Convention Services Lead for Memorable Events

Coast Hotels Limited; Seattle (WA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive wages and benefits

Employee discounts

Training and development

Career advancement opportunities

Job summary

Coast Hotels is hiring a Convention Services Manager for our Coast Seattle Downtown Hotel by APA. You will own the planning and execution of meetings and events, coordinating with multiple departments to deliver seamless experiences for clients.

As the on-site primary contact, you will manage contract handoffs, create function resumes, and lead pre- and post-conference meetings. Evening/weekend presence and strong relationship skills are essential to success.

Qualifications

• 2–3 years of experience in convention services, catering, or hotel group sales.
• Strong understanding of event planning, banquet operations, and group servicing.
• Experience with hotel systems (HMS / CRES) and CRM platforms.
• Exceptional organizational and time management skills.
• Strong communication and relationship-building abilities.
• Ability to manage multiple events in a fast-paced environment.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Coordinate and service all assigned group meetings and events from contract handoff through completion.
• Lead BEO / event order meetings and ensure all departments are fully aligned.
• Prepare detailed function resumes and communicate all event details in advance.
• Conduct pre- and post-conference meetings with clients.
• Be present on-site for events, including evenings and weekends, as required.
• Respond to client needs promptly and professionally, delivering a service-first experience.
• Achieve approximately 4–5 catering contracts per month (based on business levels).
• Develop catering proposals, contracts, and follow-up communications.
• Build relationships that support repeat business and long-term client partnerships.
• Ensure event billing is accurate and coordinated with Accounting.
• Enter group and reservation details into HMS / CRES systems accurately.
• Maintain CRM data, including activity tracking, notes, and pace reporting.
• Support month-end reporting, forecasting, and event reconciliation.
• Perform administrative tasks and client communication.
• Coordinate pre-arrival details and amenities to enhance the guest experience.
• Support marketing initiatives and maintain organized sales office practices.
• Contribute to social media engagement in alignment with Coast Hotels brand standards.

Skills

Event planning

Organization

Communication

Relationship building

Multi-event management

Flexibility

Tools

HMS

CRES

CRM

Job description

Coast Hotels is hiring a Convention Services Manager for our Coast Seattle Downtown Hotel by APA. You will own the planning and execution of meetings and events, coordinating with multiple departments to deliver seamless experiences for clients.

As the on-site primary contact, you will manage contract handoffs, create function resumes, and lead pre- and post-conference meetings. Evening/weekend presence and strong relationship skills are essential to success.