Convention Services Manager

Coast Hotels Limited; Seattle (WA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive wages and benefits

Employee discounts

Training and development

Career advancement opportunities

Job summary

Coast Hotels is hiring a Convention Services Manager for our Coast Seattle Downtown Hotel by APA. You will own the planning and execution of meetings and events, coordinating with multiple departments to deliver seamless experiences for clients.

As the on-site primary contact, you will manage contract handoffs, create function resumes, and lead pre- and post-conference meetings. Evening/weekend presence and strong relationship skills are essential to success.

Qualifications

• 2–3 years of experience in convention services, catering, or hotel group sales.
• Strong understanding of event planning, banquet operations, and group servicing.
• Experience with hotel systems (HMS / CRES) and CRM platforms.
• Exceptional organizational and time management skills.
• Strong communication and relationship-building abilities.
• Ability to manage multiple events in a fast-paced environment.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Coordinate and service all assigned group meetings and events from contract handoff through completion.
• Lead BEO / event order meetings and ensure all departments are fully aligned.
• Prepare detailed function resumes and communicate all event details in advance.
• Conduct pre- and post-conference meetings with clients.
• Be present on-site for events, including evenings and weekends, as required.
• Respond to client needs promptly and professionally, delivering a service-first experience.
• Achieve approximately 4–5 catering contracts per month (based on business levels).
• Develop catering proposals, contracts, and follow-up communications.
• Build relationships that support repeat business and long-term client partnerships.
• Ensure event billing is accurate and coordinated with Accounting.
• Enter group and reservation details into HMS / CRES systems accurately.
• Maintain CRM data, including activity tracking, notes, and pace reporting.
• Support month-end reporting, forecasting, and event reconciliation.
• Perform administrative tasks and client communication.
• Coordinate pre-arrival details and amenities to enhance the guest experience.
• Support marketing initiatives and maintain organized sales office practices.
• Contribute to social media engagement in alignment with Coast Hotels brand standards.

Skills

Event planning

Organization

Communication

Relationship building

Multi-event management

Flexibility

Tools

HMS

CRES

CRM

Job description

Posted Wednesday, July 22, 2026 at 10:00 AM

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

Convention Services Manager

Coast Seattle Downtown Hotel by APA

Your company, your values, your career!

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

We are looking for a Convention Services Manager who thrives on creating seamless, memorable event experiences and building strong client relationships. This is an opportunity to take ownership of meetings and events from start to finish, working alongside a collaborative team that values service excellence and attention to detail.

If you are passionate about hospitality, enjoy a fast-paced environment, and take pride in delivering exceptional guest experiences—we’d love to hear from you.

What You’ll Do

As Convention Services Manager, you will be the primary on-site contact for clients, ensuring their event experience is smooth, organized, and aligned with expectations.

Event Planning & Execution

• Coordinate and service all assigned group meetings and events from contract handoff through completion
• Lead BEO / event order meetings and ensure all departments are fully aligned
• Prepare detailed function resumes and communicate all event details in advance
• Conduct pre- and post-conference meetings with clients
• Be present on-site for events, including evenings and weekends, as required
• Respond to client needs promptly and professionally, delivering a service-first experience
• Achieve approximately 4–5 catering contracts per month (based on business levels)
• Develop catering proposals, contracts, and follow-up communications
• Build relationships that support repeat business and long-term client partnerships
• Ensure event billing is accurate and coordinated with Accounting
• Enter group and reservation details into HMS / CRES systems accurately
• Maintain CRM data, including activity tracking, notes, and pace reporting
• Support month-end reporting, forecasting, and event reconciliation

Team & Administrative Support

• Perform administrative tasks and client communication
• Coordinate pre-arrival details and amenities to enhance the guest experience
• Support marketing initiatives and maintain organized sales office practices
• Contribute to social media engagement in alignment with Coast Hotels brand standards

What You Bring

• 2–3 years of experience in convention services, catering, or hotel group sales
• Strong understanding of event planning, banquet operations, and group servicing
• Experience with hotel systems (HMS / CRES) and CRM platforms
• Exceptional organizational and time management skills
• Strong communication and relationship-building abilities
• Ability to manage multiple events in a fast-paced environment
• Flexible availability, including evenings, weekends, and holidays

Why Join Coast Hotels?

At Coast Hotels, our Ambassadors are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where you can grow your career and make a meaningful impact.

• Collaborative and people-first culture
• Opportunities for growth and development
• A dynamic environment where your contributions matter
• The chance to create exceptional guest and event experiences

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities& more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.
If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted