On-Site Community & Resident Experience Manager

Neighborly-Ventures; Corvallis (OR); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Life Insurance

Paid Time Off

Associate Rent Discount

Employee Assistant Program

Job summary

Neighborly Communities seeks a Community Manager to support our Sunstone team, overseeing daily operations, compliance with fair housing laws, staff supervision, and resident services at our multi-family properties. You will work with the Senior Community Manager and Regional Director of Operations to ensure smooth operations and excellent service.

The role requires strong organizational skills, attention to detail, and commitment to our core values.

Qualifications

• Associate’s degree in Property Management with a minimum of 1 year of relevant experience.
• At least two (2) years of management experience, with emphasis in managing Property Management staff preferred.
• LIHTC Compliance required.
• Fair Housing certification.

Responsibilities

• Oversee the administration, improvement, maintenance, and daily operations of the assigned Neighborly Communities’ properties.
• Maintain a thorough understanding of and adherence to all fair housing regulations and ensure compliance.
• Address and resolve operational and residential issues that may arise from residents, vendors, and other parties.
• Deliver exceptional customer service to residents, aiming to exceed their expectations.
• Maintain regular and reliable on-site/in-office attendance according to the attendance policy outlined in the personnel manual.
• Prepare and submit necessary reports in a timely manner, which may include performance standards, asset management reports, budget reports, and delinquency reports.
• Follow the community's operational policies and procedures for various tasks, such as processing monthly lease expirations and renewals, conducting market surveys, generating weekly census reports, screening applicants, managing application processes, auditing resident files, and coordinating move-in/out procedures.
• Input all vendor information accurately, ensuring all required details are present. Act as an advocate for the property when working with vendors, considering appropriate bidding and services.
• Coordinate and facilitate Safety Meetings in conjunction with the Service Manager and ensure OSHA compliance.
• Help plan and execute resident retention events.
• Serve as a resource for all team members, both in the office and maintenance, ensuring that each team member completes and reports their 3A+ SAMs and adheres to all operational policies and procedures.
• Maintain expertise in all property management platforms, including but not limited to ResMan, Tenant Tech, Leonardo, and SharePoint.
• Demonstrate self-accountability by scheduling, preparing for, and conducting a monthly 3A+ SAM meeting with your supervisor, and report the outcomes of these meetings to Human Resources.
• Familiarize yourself with the job descriptions of the individuals you supervise.
• Embrace the principles of the Outward Mindset.
• Complete all assigned training through GraceHill and any other required classes or seminars, such as Outward Mindset Gatherings, Outward Performance, and other relevant training courses.
• Perform any other related duties as assigned by management.

Skills

Outward Mindset

Customer Service

Time Management

Education

Associate’s degree in Property Management

Tools

ResMan

Tenant Tech

Leonardo

SharePoint

Job description

Neighborly Communities seeks a Community Manager to support our Sunstone team, overseeing daily operations, compliance with fair housing laws, staff supervision, and resident services at our multi-family properties. You will work with the Senior Community Manager and Regional Director of Operations to ensure smooth operations and excellent service.

The role requires strong organizational skills, attention to detail, and commitment to our core values.