On-Site Community Operations Manager

FirstService Residential; Delaware; On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Full benefits package (medical, dental

401k with company match

Paid holidays and time off

Job summary

FirstService Residential is seeking an Assistant General Manager to directly oversee selected management areas, reporting to the General Manager. You will supervise the Management Office staff, Front Desk, and Security, coordinate board materials, and ensure timely operations across facilities.

You will manage on-site MIS systems, participate in committee activities, and assist in vendor coordination, budget bids, and resident issue resolution.

Qualifications

• Minimum of 3 years management experience, preferably in property management
• Experience working on multiple projects at a time
• Strong organizational skills
• Strong written and verbal communication skills
• Excellent word processing, mathematic and computer skills required
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

Responsibilities

• Oversee Management Office administrative staff, Front Desk Services and Security along with the onsite supervisor for the outsourced company.
• Direct Administrative Assistant in preparation of Board of Directors meeting packages and posting meeting agendas.
• Conduct daily supervisory inspections with GM and Facilities Director.
• Interact daily with vendors and service providers to ensure contract compliance.
• Assist the General Manager in overseeing all operations at The Galaxy.
• Be available for weekday committee meetings and on-call emergencies.
• Serve as primary on-site administrator for Management information systems.
• In GM's absence, supervise administrative staff as needed.
• Coordinate outsourcing for repairs not handled by Facilities Director.
• Present bids for repair/replacement of non-mechanical items with the team.
• Facilitate resolution of resident complaints with Customer Service Manager.
• Administer security surveillance repairs, replacements and installations.
• Publish Weekly Update for the community and maintain website.
• Manage elevator screen content and timely information.
• Support internal communication and maintain office files.
• Format and post meeting agendas promptly.

Skills

Management experience

Organizational skills

Written and verbal communication

Word processing and computing

Problem solving

Confidential information handling

MS Office (Outlook, Windows)

Tools

Microsoft Office

Outlook

Windows

Job description

FirstService Residential is seeking an Assistant General Manager to directly oversee selected management areas, reporting to the General Manager. You will supervise the Management Office staff, Front Desk, and Security, coordinate board materials, and ensure timely operations across facilities.

You will manage on-site MIS systems, participate in committee activities, and assist in vendor coordination, budget bids, and resident issue resolution.