Senior Community Operations Manager

FirstService Residential; Kissimmee (FL); On-site; USD 90,000 - 95,000; Full time

Job summary

FirstService Residential is seeking a Community Association Manager in Florida to lead on-site operations and coordinate across departments to meet company objectives. You will partner with Regional Directors and the Board to drive projects, quality service, and responsive problem-solving for residents and committees.

You will manage staff, conduct site inspections, oversee construction and budget constraints, and maintain thorough documentation in our portal.

Qualifications

• 3+ years of experience in property operations, hospitality, or construction.
• Bachelor's degree in business or related field.
• Must be CAM certified and licensed by the state.
• Strong leadership and decision-making abilities.
• Proficient in Microsoft Office, Outlook, and Windows.
• Excellent organizational and interpersonal skills.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.

Skills

Leadership

Communication

Problem Solving

Microsoft Office

Outlook

Team Management

Education

Bachelor's degree in Business or related field

CAM License/Certification

Tools

Microsoft Office

Outlook

Windows OS

Job description

FirstService Residential is seeking a Community Association Manager in Florida to lead on-site operations and coordinate across departments to meet company objectives. You will partner with Regional Directors and the Board to drive projects, quality service, and responsive problem-solving for residents and committees.

You will manage staff, conduct site inspections, oversee construction and budget constraints, and maintain thorough documentation in our portal.