On-Site Property Operations Director

FirstService Residential; Orlando (FL); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a General Manager in Orlando to lead the on-site operation, coordinating with all departments to meet company objectives. You will partner with Regional Directors and the Board to drive projects, service quality, and resident satisfaction.

This full-time role requires 3+ years in property operations, hospitality, or construction, plus CAM certification. You will manage staff, oversee budgets, and ensure contract obligations are met, with opportunity for travel

Qualifications

• 3+ years of experience in property Operations, Hospitality, or construction.
• Bachelor’s degree in business or related field.
• Must be Certified and Licensed by the state for Community Association Management (CAM).
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills.
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply local state Statutes and Community documents.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.

Skills

Property Operations

Hospitality

Construction

Leadership

Critical thinking

Proficiency in MS Office

Interpersonal skills

Confidential information handling

Statutes & documents knowledge

Education

Bachelor’s degree in Business or related field

CAM Certification (Community Association Management)

Tools

Microsoft Office

Outlook

Windows

Job description

FirstService Residential is seeking a General Manager in Orlando to lead the on-site operation, coordinating with all departments to meet company objectives. You will partner with Regional Directors and the Board to drive projects, service quality, and resident satisfaction.

This full-time role requires 3+ years in property operations, hospitality, or construction, plus CAM certification. You will manage staff, oversee budgets, and ensure contract obligations are met, with opportunity for travel