On-Site Community Coordinator

FirstService Residential; Ocean View (DE); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Medical plans

Dental and vision

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking an Assistant Community Manager to support management in operations of Community Association business and deliver exceptional customer service to owners, residents, clients and vendors. The role is on-site and split between two communities, three days at one site and two at the other, in the Chester, VA area.

The position requires a college degree or equivalent work experience, 2+ years in customer service, and strong communication and MS Office skills.

Qualifications

• College degree or equivalent work experience is required.
• Minimum of 2 years’ experience in a customer service environment.
• Strong written and verbal communication skills.
• Excellent computer skills including email, Word, Excel and PowerPoint.
• Knowledge of basic accounting/budgeting procedures.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times.
• Respond to inquiries and provide resolution to questions or concerns in timely fashion.
• Assist with daily general financial management and recordkeeping.
• Assist with bid process.
• Conduct regular site inspections as needed.
• Maintain records in Connect including work orders and association documents.
• Attend Board meetings and assist with agendas and reports.
• Prepare annual calendar of association activities and deadlines.
• Handle mailings and assist with walk-in homeowners.

Skills

Customer service

Communication

Organizational skills

Written communication

MS Office

Education

College degree or equivalent

Tools

Word

Excel

PowerPoint

Job description

FirstService Residential is seeking an Assistant Community Manager to support management in operations of Community Association business and deliver exceptional customer service to owners, residents, clients and vendors. The role is on-site and split between two communities, three days at one site and two at the other, in the Chester, VA area.

The position requires a college degree or equivalent work experience, 2+ years in customer service, and strong communication and MS Office skills.