On-Site General Manager, Master-Planned Community

FirstService Residential; Land O' Lakes (FL); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Health plans

Dental & Vision

401k match

Paid holidays

Job summary

FirstService Residential in Florida seeks a General Manager to lead the on-site operation and coordinate across departments to meet company objectives. The role partners with Regional Directors and Board to drive projects and service quality for residents.

You will oversee construction, staff, budgets, and contractual obligations, ensuring timely, within-budget results and excellent customer service. This full-time position offers comprehensive benefits and travel as needed.

Qualifications

• 3+ years of experience in property Operations, Hospitality, or Construction.
• Bachelor’s degree in business or related field.
• Must be Certified and Licensed by the State of Florida for Community Association Management (CAM).
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills.
• Knowledge and ability to apply Florida Statutes and Community documents.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.
• Responsible for association fiscal management including financial statement review and comprehension.
• Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budgets.
• Manage association accounting needs including payment of invoices in accordance to Standards of Operations, audit, tax payments, budgets, and delinquency monitoring.

Skills

Leadership

Communication

Problem solving

Education

Bachelor's degree in business or related field

CAM certification and Florida license

Tools

Microsoft Office

Job description

FirstService Residential in Florida seeks a General Manager to lead the on-site operation and coordinate across departments to meet company objectives. The role partners with Regional Directors and Board to drive projects and service quality for residents.

You will oversee construction, staff, budgets, and contractual obligations, ensuring timely, within-budget results and excellent customer service. This full-time position offers comprehensive benefits and travel as needed.