Assistant General Manager

FirstService Residential; Manvel (TX); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision plans

401(k) with company match

Paid time off and holidays

Job summary

A property management company is looking for an Assistant General Manager to oversee property operations and ensure high-quality service for homeowners. The role requires a commitment to customer service, effective interpersonal skills, and involvement in budgeting and staff management. Applicants should have a high school diploma, with a BA/BS preferred, and at least two years of relevant experience. The annual salary ranges from $80,000 to $90,000, along with comprehensive benefits and the potential for occasional travel.

Qualifications

• Two years of experience as an on-site assistant manager.
• Strong working knowledge of customer service principles and practices.

Responsibilities

• Assist in the management of properties according to company standards.
• Maintain homeowner relation programs and positive communication.
• Oversee tracking and response to homeowners' service requests.
• Perform daily property inspections.

Skills

Customer service principles

Interpersonal skills

Time management

Microsoft Office Applications

Education

High School diploma

BA/BS in Business Administration

Job description

Join to apply for the Assistant General Manager role at FirstService Residential

This role will assist in the management of properties in accordance with company policies, procedures and standards. The individual will develop knowledge and skill in the areas of income/expense management and administration, physical facilities management and homeowner relations. Ability to work flexible hours, evenings and weekends is required.

Responsibilities

• Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures.
• Responsible for all field activities associated with a property as it relates to the covenants.
• Oversees the tracking and response to homeowners’ service requests.
• Maintains homeowner relation program and regular positive communication with each homeowner.
• Performs daily property inspections.
• Responsible for the development, preparation and distribution of homeowners’ manuals, emergency procedures and other necessary formalized communication.
• Manages and negotiates specific contracts for a variety of property services as needed.
• Creates and presents monthly reports to the client.
• Assists in the development of operating and capital budgets.
• Manages client relationships to ensure retention and a high level of service including timely and complete resolution of tenant concerns, coordinating special services and requests and conducting formal and informal inspections.
• Establishes and maintains industry contacts and relationships in the property’s marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups.
• Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
• Assists the Manager in supervising and overseeing projects performed by Facilities Manager and Facilities Staff.
• Takes responsibility for setting and implementing guidelines for the highest standards of performance and instills them in the staff by assisting manager with personal follow‑up to ensure that the service is being delivered. Demonstrates a routine and effective ability to adjust to changing circumstances.
• Follows safety procedures and maintains a safe work environment.
• Performs other job‑related duties as directed.

Education / Training

High School diploma or equivalency required. BA/BS in Business Administration or related field preferred.

Experience / Knowledge / Abilities

Two (2) years of experience as an on‑site assistant manager managing the property or building operations, such as staff and service contracts, tenant retention and tenant improvements is preferred. Strong working knowledge of customer service principles and practices. Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity. Strong interpersonal skills.

Computer Literacy

Proficiency and working knowledge of Microsoft Office Applications. Strong customer service, time management and interpersonal skills required.

What We Offer

As a full‑time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401(k) with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$80,000 - $90,000 / year

Seniorities

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing

Disclaimer: This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

I-OS1

Seniority

Mid‑Senior level