On-Site Community Manager: Lead Teams & Resident Experience

Rose Associates Inc.; New York (NY); On-site; USD 100,000 - 110,000; Full time

Job summary

Rose Associates Inc. is seeking a hands-on Community Manager to oversee property operations, develop a high-performing team, enhance resident satisfaction, and drive financial results.

You will manage leasing, budgeting, building operations, and regulatory compliance while collaborating with residents, vendors, and leadership to maximize property performance and maintain an exceptional living experience.

Qualifications

• Bachelor’s degree in business, marketing, real estate, finance, or related field, or equivalent experience.
• Minimum of five years of multifamily residential community management experience.
• Proficiency in Microsoft Office and property management platforms, including iLuvLeasing, On-Site, Elise AI, RentCafe, and Yardi.
• Strong knowledge of building operations, maintenance, budgeting, forecasting, financial reporting, and GAAP.
• Understanding of leasing, marketing, occupancy management, and resident retention.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Valid New York State real estate license or ability to obtain one within 120 days of employment. Active license holders must register their license with Rose Associates upon hire.
• Authorization to work in the United States.
• Availability to work weekends, including Saturdays and Sundays.

Responsibilities

• Oversee daily property operations, team performance, staffing, scheduling, training, and employee development.
• Communicate with ownership, senior management, and internal departments to achieve property goals.
• Supervise new-building construction activities, as applicable.
• Lead leasing, marketing, renewal, and retention initiatives to meet occupancy and revenue goals.
• Monitor market trends and collaborate with marketing to strengthen the property's competitive position.
• Review applications, lease renewals, and lease packages.
• Address resident concerns, foster community engagement, and enforce lease terms in accordance with applicable laws and procedures.
• Support operating budgets, forecasts, financial reporting, and expense management.
• Analyze financial trends and recommend strategies to improve profitability and preserve asset value.
• Process invoices, oversee vendor payments, negotiate service contracts, and monitor vendor performance.
• Conduct property inspections and coordinate preventive maintenance, repairs, vendors, and capital improvements.
• Ensure compliance with applicable federal, state, and local laws, company policies, lease requirements, and health and safety standards.
• Coordinate with leasing, accounting, and compliance teams to maintain accurate records and support audits and inspections.
• Verify insurance requirements, report property damage and liability incidents, and complete required documentation.
• Conduct apartment inspections and enforce lease provisions in accordance with Fair Housing laws, privacy protections, and applicable notice requirements.
• Remain available after hours to coordinate emergency responses and corrective actions.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Budgeting

Forecasting

Education

Bachelor's degree in business/real estate

Tools

Yardi

RentCafe

iLuvLeasing

On-Site

Elise AI

Microsoft Office

Job description

Rose Associates Inc. is seeking a hands-on Community Manager to oversee property operations, develop a high-performing team, enhance resident satisfaction, and drive financial results.

You will manage leasing, budgeting, building operations, and regulatory compliance while collaborating with residents, vendors, and leadership to maximize property performance and maintain an exceptional living experience.