On-Site Community Lead — Hospitality & Growth

WeWork; New York (NY); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

20 days PTO

13 paid holidays

80 hours paid sick time per year

16 weeks paid parental leave

Competitive healthcare benefits

401k plan

Life and AD&D insurance

Job summary

WeWork in New York seeks a Community Lead to steward hospitality and operating excellence for our members, including enterprise clients. You will lead a team in building operations, member engagement, and revenue growth, ensuring a premium, consistent experience across the site.

This on-site role requires five days in the office, strong communication, and data-informed decision making using Qualtrics or Salesforce.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of experience in hospitality, multi-unit retail or related field.
• Proactive problem-solver with an entrepreneurial mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Exceptional verbal and written communication skills with diverse stakeholders.
• Experience using data to inform decisions (Qualtrics or Salesforce).
• Strategic thinker with accountability and strong work ethic.

Responsibilities

• Deliver elevated hospitality by anticipating member and guest needs and ensuring a positive experience throughout the member journey.
• Act as the primary point of resolution for member feedback, using NPS data to identify trends and resolve escalations.
• Support the Community Team in executing a curated community event strategy to foster networking and retention.
• Support the Community desk schedule to ensure coverage during business hours.
• Be the on-site Lead for building operations, driving standards and improvements.
• Ensure timely resolution of service requests, move-in/move-out processes, and maintenance, coordinating with stakeholders.
• Partner with Security on safety protocols and health & safety compliance.
• Manage controllable operating costs while delivering a premium member experience.
• Partner with Leasing to conduct high-impact tours and capture revenue opportunities.
• Drive revenue growth through ancillary services and membership upgrades.
• Collaborate with members to identify renewal/expansion opportunities via data analytics.

Skills

Hospitality experience

Multi-site management

Strong communication

Entrepreneurial mindset

Prioritization under pressure

Data-driven decisions

Accountability

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Qualtrics

Job description

WeWork in New York seeks a Community Lead to steward hospitality and operating excellence for our members, including enterprise clients. You will lead a team in building operations, member engagement, and revenue growth, ensuring a premium, consistent experience across the site.

This on-site role requires five days in the office, strong communication, and data-informed decision making using Qualtrics or Salesforce.