Community Lead: Hospitality, Growth & On-Site Ops

WeWork; New York (NY); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

PTO

Paid holidays

Paid sick leave

Parental leave

Healthcare benefits

401k

Life insurance

Job summary

WeWork in Brooklyn, NY seeks a Community Lead to become the heart of our building’s hospitality, engagement, and operations. You will lead member programs, host events, and partner with Leasing and Security to deliver a premium experience.

In this on-site role, you’ll manage tours, drive revenue opportunities, monitor feedback, and ensure safety standards while fostering a diverse, high-performing community.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years hospitality, retail or related experience.
• Proactive problem-solver with an entrepreneurial mindset.
• Exceptional verbal and written communication with diverse stakeholders.
• Experience using data (e.g. Qualtrics or CRM tools like Salesforce) to inform decisions.

Responsibilities

• Deliver elevated hospitality by anticipating member and guest needs and ensuring a positive experience throughout the member journey.
• Serve as on-site lead for hospitality, operations standards, and service request execution.
• Lead high-impact tours for prospective members and drive occupancy with tailored benefits.
• Collaborate with Leasing, Security and Community teams to ensure safety, cost control, and premium experience.

Skills

Customer service

Data-driven decision making

Salesforce CRM

Communication

Problem solving

Entrepreneurial mindset

Multi-stakeholder coordination

Education

Bachelor’s degree

Tools

Salesforce CRM

Qualtrics

Job description

WeWork in Brooklyn, NY seeks a Community Lead to become the heart of our building’s hospitality, engagement, and operations. You will lead member programs, host events, and partner with Leasing and Security to deliver a premium experience.

In this on-site role, you’ll manage tours, drive revenue opportunities, monitor feedback, and ensure safety standards while fostering a diverse, high-performing community.