On-site Community Lead: Hospitality & Growth

WWM - We Work Management LLC; United States; On-site; USD 60,000 - 69,000; Full time

Benefits offered by this job

20 days PTO

13 paid holidays

80 hours paid sick time

16 weeks paid parental leave

Healthcare benefits

401k plan

Life and AD&D insurance

Job summary

WeWork in the United States is seeking a Community Lead to manage on-site hospitality, member engagement, and building operations. You will lead service delivery, resolve escalations, and ensure a premium experience for members and Enterprise clients.

The role emphasizes data-informed decisions, cross-functional collaboration, and maintaining global standards while managing costs and safety. A Bachelor's degree and 3+ years in related fields are preferred.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum 3+ years in hospitality, multi-unit retail, or related field.
• Proactive problem-solver with entrepreneurial mindset.

Responsibilities

• Deliver elevated hospitality and exceptional member experiences across the journey.
• Lead on-site operations, drive service excellence and safety compliance.
• Partner with Leasing to tour prospects and pursue revenue growth opportunities.

Skills

Hospitality mindset

Stakeholder management

Communication skills

Operational excellence

Education

Bachelor's degree or equivalent experience

Tools

Qualtrics

Salesforce

Job description

WeWork in the United States is seeking a Community Lead to manage on-site hospitality, member engagement, and building operations. You will lead service delivery, resolve escalations, and ensure a premium experience for members and Enterprise clients.

The role emphasizes data-informed decisions, cross-functional collaboration, and maintaining global standards while managing costs and safety. A Bachelor's degree and 3+ years in related fields are preferred.