On-Site Community Lead: Hospitality, Ops & Growth

WeWork; Fort Worth (TX); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

PTO & Holidays

Paid sick time

Parental leave

Healthcare

401k

Life Insurance

Job summary

WeWork seeks a Community Lead to drive hospitality, operations, and revenue growth across a Fort Worth building. You will manage member engagement, lead on-site operations, and partner with Leasing to tours and upgrades. The role requires 5 days on-site and a proactive, data-driven mindset.

Ideal candidates have a Bachelor's degree and 3+ years in hospitality or multi-unit settings, with strong communication and problem-solving skills to enhance member satisfaction.

Qualifications

• Bachelor's Degree or equivalent experience.
• 3+ years of professional experience in hospitality, multi-unit retail or related experience.
• Proactive problem-solver with an entrepreneurial mindset.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Exceptional verbal and written communication skills with diverse stakeholders.
• Experience using data to inform decision-making and drive member satisfaction.

Responsibilities

• Hospitality & Member Engagement: deliver elevated hospitality and resolve feedback with empathy and accountability.
• Building Operations: own operating excellence, timely service requests, and safety compliance.
• Revenue Growth & Sales Support: lead high-impact tours, pursue revenue opportunities, and identify renewal/expansion potential.

Skills

Verbal & written communication

Problem-solver

Multi-priority management

Entrepreneurial mindset

Accountability

Data-informed decision making

Education

Bachelor's Degree or equivalent experience

Tools

Qualtrics

Salesforce

Job description

WeWork seeks a Community Lead to drive hospitality, operations, and revenue growth across a Fort Worth building. You will manage member engagement, lead on-site operations, and partner with Leasing to tours and upgrades. The role requires 5 days on-site and a proactive, data-driven mindset.

Ideal candidates have a Bachelor's degree and 3+ years in hospitality or multi-unit settings, with strong communication and problem-solving skills to enhance member satisfaction.