Community Lead: On-site Hospitality & Growth

WeWork; San Francisco (CA); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

PTO 20 days

Paid holidays

Parental leave 16 weeks

Healthcare benefits

401k plan

Life and AD&D insurance

Job summary

WeWork in San Francisco is seeking a Community Lead to own hospitality, member engagement, and building operations in our on-site spaces five days a week. You will champion an exceptional member experience and ensure operations meet global standards.

You will partner with Leasing for high-impact tours, drive revenue opportunities, and collaborate with Security and Facilities to maintain safety and operational excellence.

Qualifications

• Bachelor's Degree or equivalent experience.
• 3+ years of hospitality or multi-unit retail experience.
• Proactive problem-solver with an entrepreneurial mindset and adaptability.
• Strong verbal and written communication with diverse stakeholders.
• Experience using data to inform decisions (Qualtrics or Salesforce).

Responsibilities

• Deliver elevated hospitality by anticipating member needs and ensuring a positive experience throughout the journey.
• Act as primary point of resolution for member feedback using NPS data and drive improvements.
• Support community events to foster networking and member connections, impacting retention.
• Manage on-site desk schedule and ensure coverage during business hours.
• Own building operations, safety, and operating cost controls while delivering premium member experience.
• Lead tours for prospective members with Leasing to capture new revenue and drive occupancy.

Skills

Hospitality management

Operational leadership

Customer focus

Data-driven decision making

Education

Bachelor's Degree or equivalent experience

Tools

Salesforce

Qualtrics

Job description

WeWork in San Francisco is seeking a Community Lead to own hospitality, member engagement, and building operations in our on-site spaces five days a week. You will champion an exceptional member experience and ensure operations meet global standards.

You will partner with Leasing for high-impact tours, drive revenue opportunities, and collaborate with Security and Facilities to maintain safety and operational excellence.