On-Site Community Experience Host

Regus; Burlington (MA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Work-life balance

Paid time off

Company holidays

401K with match

Health care

Bonus plan

Training opportunities

Business casual

Job summary

IWG in Burlington, MA is seeking a Community Associate to manage the center’s day-to-day operations, assist customers, and build a welcoming community. You’ll handle a wide range of tasks from greetings to setting up rooms and assisting with invoices.

Join a dynamic team offering a competitive benefits package, a supportive work culture, and opportunities for networking events and growth in a fast-paced, customer-focused environment.

Qualifications

• 1+ years of customer service experience.
• Strong communication and relationship-building skills.
• Ability to own problems and find solutions.
• Positive, enthusiastic, adaptable to fast-changing situations.
• Experience with MS Office and basic IT equipment.
• Legally eligible to work in the US and at least 18 years old.

Responsibilities

• Create and maintain your center community and support customers.
• Assist customers with Wi‑Fi codes, directions, and room setups.
• Process service charges and invoices accurately.
• Handle mail, packages, and general administrative tasks.
• Coordinate events and networking activities for the center.
• Assist in managing meeting rooms and vendor requests.

Skills

Customer service experience

Communication

Multitasking

Problem solving

Adaptability

Tools

MS Office

IT equipment

Job description

IWG in Burlington, MA is seeking a Community Associate to manage the center’s day-to-day operations, assist customers, and build a welcoming community. You’ll handle a wide range of tasks from greetings to setting up rooms and assisting with invoices.

Join a dynamic team offering a competitive benefits package, a supportive work culture, and opportunities for networking events and growth in a fast-paced, customer-focused environment.