On-Site Community & Events Coordinator

IWG plc; Germantown (MD); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company Holidays

401K with company match

Health care for full-time staff

Bonus plan

Bright work environment

Training and development

Business casual attire

Job summary

IWG plc is seeking a Community Associate at our Germantown, MD center. This on-site role involves welcoming members, handling admin tasks to keep business running, and supporting daily center operations.

You will need strong communication, multitasking, and MS Office proficiency, plus a proactive approach to customer service and event coordination within a fast-paced workspace network.

Qualifications

• 1+ years of customer service experience.
• Excellent communication and relationship-building skills.
• Proficiency with MS Office and basic IT equipment.

Responsibilities

• Assist customers with inquiries, Wi‑Fi codes, packages, and room directions.
• Set up projectors and coffee; connect calls and route to the right colleagues.
• Ensure services are properly charged and invoices accurate.
• Organize weekly networking events and manage posters.

Skills

Customer service

Communication

Multitasking

MS Office

Problem solving

Empathy

Tools

Phone system

Ticketing system

Job description

IWG plc is seeking a Community Associate at our Germantown, MD center. This on-site role involves welcoming members, handling admin tasks to keep business running, and supporting daily center operations.

You will need strong communication, multitasking, and MS Office proficiency, plus a proactive approach to customer service and event coordination within a fast-paced workspace network.