On-Site Community Concierge

Regus; Frederick (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K with company match

Health care

Quarterly bonus

Career training

Business casual attire

Job summary

IWG seeks a hands-on Community Associate in Germantown, MD, on-site. You will welcome members, handle inquiries, set up meeting rooms, and coordinate services to help customers run their businesses smoothly.

You’ll organize events, manage requests, and ensure accurate invoicing, while collaborating with the center team. This role offers work-life balance, PTO, holidays, 401K, health care, and growth opportunities.

Qualifications

• 1+ year(s) of customer service experience.
• Proficient with MS Office and basic IT equipment.
• Excellent communication and relationship-building skills.
• Able to own problems and find solutions in a fast-changing environment.

Responsibilities

• Assist customers with inquiries, Wi-Fi codes, and directions.
• Help set up projectors and organize meetings in community spaces.
• Process service requests and ensure accurate invoicing.
• Plan and coordinate local networking events and activities.

Skills

Customer service

MS Office

Communication

Problem solving

Adaptability

Teamwork

Job description

IWG seeks a hands-on Community Associate in Germantown, MD, on-site. You will welcome members, handle inquiries, set up meeting rooms, and coordinate services to help customers run their businesses smoothly.

You’ll organize events, manage requests, and ensure accurate invoicing, while collaborating with the center team. This role offers work-life balance, PTO, holidays, 401K, health care, and growth opportunities.