On-Site Community & Events Associate

Iwg Plc; Panama City (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Work life balance

Paid time off

Company holidays

401K with company match

Health insurance

Bonus program

Job summary

IWG Plc is seeking a Community Associate to manage a busy in-center community, assisting customers, handling inquiries, and coordinating services. You’ll support daily operations from opening to closing, set up equipment, and help clients navigate the center’s facilities.

You’ll interact with diverse customers, maintain a welcoming atmosphere, and contribute to the smooth running of the center. This on-site role emphasizes teamwork, problem-solving, and excellent service delivery.

Qualifications

• 1+ years of customer service experience requested.
• Strong communicator with ability to build relationships.
• Willingness to take ownership of problems and solve them.
• Positive, enthusiastic, and adaptable to fast-changing situations.
• Experience with MS Office and basic IT equipment.

Responsibilities

• Greet and assist customers in the center and address inquiries.
• Assist customers with in-centre tasks (Wi-Fi codes, directions, projector setup).
• Ensure services are charged correctly and invoices are accurate.
• Sort mail and manage day-to-day requests; follow up on earlier inquiries.
• Organize and promote in-center networking events and activities.
• Open tickets in the service portal and coordinate with teams for center issues.

Skills

Customer service

MS Office

Communication

Job description

IWG Plc is seeking a Community Associate to manage a busy in-center community, assisting customers, handling inquiries, and coordinating services. You’ll support daily operations from opening to closing, set up equipment, and help clients navigate the center’s facilities.

You’ll interact with diverse customers, maintain a welcoming atmosphere, and contribute to the smooth running of the center. This on-site role emphasizes teamwork, problem-solving, and excellent service delivery.