On-Site Community Associate & Center Concierge

Iwg Plc; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Work life balance

Paid time off

11 paid company holidays

401K with company match

Health care for full-time team members

Quarterly bonus plan

Training and development opportunities

Business casual attire

Job summary

IWG is seeking a Community Associate for our Boston center. You’ll work on-site at 361 Newbury Street, handling customer inquiries, everyday admin tasks, and event coordination to support clients and members of the IWG community.

Join a team that values balance, value-driven service, and growth opportunities, with a competitive compensation package and support for professional development.

Qualifications

• 1+ year of customer service experience preferred.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks and adapt quickly.
• Proficient with MS Office and basic IT equipment.
• Legally eligible to work in the United States and 18+.

Responsibilities

• Greet and assist customers in person at the center.
• Handle admin tasks, Wi-Fi changes, package inquiries, and invoicing.
• Coordinate center events and support networking activities.
• Maintain center layout, signage, and center safety.
• Assist with printing, shipments, and ticketing in the service portal.

Skills

Customer service

Communication

Problem solving

Organization

Adaptability

Tools

MS Office

Job description

IWG is seeking a Community Associate for our Boston center. You’ll work on-site at 361 Newbury Street, handling customer inquiries, everyday admin tasks, and event coordination to support clients and members of the IWG community.

Join a team that values balance, value-driven service, and growth opportunities, with a competitive compensation package and support for professional development.