On-Site Collections Specialist - Customer-Focused

DRB-40 LLC; Town of West Seneca (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid training

Monthly bonuses

Team contests

Employee referral program

Job summary

DRB-40, LLC is seeking an Account Resolution Specialist (Customer-Focused Collections) to work on-site in West Seneca, NY. You will speak with customers to understand their situation, negotiate payment plans, and resolve outstanding balances with empathy and professionalism.

The role emphasizes respectful communication, problem-solving, and meeting individual and team goals. Compensation starts per hour with uncapped monthly bonuses and realistic annual earnings potential.

Qualifications

• Experience in collections, customer service, call center, banking, or sales preferred.
• Strong communication and listening skills.
• Ability to handle conversations with professionalism and empathy.

Responsibilities

• Speak with customers to understand their situation and help resolve accounts.
• Set up manageable payment plans and settlements.
• Use problem-solving skills to create positive outcomes.
• Maintain accurate and compliant account notes.
• Work toward achievable individual and team goals.

Skills

Customer service

Negotiation

Communication

Empathy

Problem-solving

Job description

DRB-40, LLC is seeking an Account Resolution Specialist (Customer-Focused Collections) to work on-site in West Seneca, NY. You will speak with customers to understand their situation, negotiate payment plans, and resolve outstanding balances with empathy and professionalism.

The role emphasizes respectful communication, problem-solving, and meeting individual and team goals. Compensation starts per hour with uncapped monthly bonuses and realistic annual earnings potential.