Collections Specialist: Persistent, Solutions-Driven

Rogers Dabbs; Brandon (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Rogers Dabbs is seeking a motivated Collections Specialist to join our Accounts Receivable team. The role focuses on contacting customers about past-due balances, negotiating payment plans, and maintaining accurate records while ensuring professional customer service.

The ideal candidate will have strong communication skills, a detail-oriented mindset, and the ability to work independently to meet performance goals and deadlines in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Previous collections, customer service, or accounts receivable experience preferred.
• Strong verbal and written communication skills.
• Excellent negotiation, problem-solving, and organizational skills.
• Basic computer skills and familiarity with Microsoft Office or account management systems.
• Ability to work independently and meet deadlines and performance goals.
• Professional, dependable, and customer-focused attitude.

Responsibilities

• Contact customers by phone, email, and other communication methods regarding past-due accounts.
• Follow up on outstanding invoices and arrange payment plans when appropriate.
• Review customer accounts, identify discrepancies, and resolve billing or payment issues.
• Maintain accurate and up-to-date collection notes and account records.
• Communicate professionally with customers to secure payments and resolve disputes.
• Meet established collection goals and performance expectations.
• Work closely with other departments to resolve account concerns.
• Follow company policies and applicable laws regarding collection practices.

Skills

Verbal communication

Written communication

Negotiation

Problem solving

Organization

Independence

Education

High school diploma or equivalent

Tools

Microsoft Office

Account management systems

Job description

Rogers Dabbs is seeking a motivated Collections Specialist to join our Accounts Receivable team. The role focuses on contacting customers about past-due balances, negotiating payment plans, and maintaining accurate records while ensuring professional customer service.

The ideal candidate will have strong communication skills, a detail-oriented mindset, and the ability to work independently to meet performance goals and deadlines in a fast-paced environment.