On-Site Collections Rep | Paid Training & Growth Path

Integrity Staffing Solutions; Town of Newark (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Integrity Staffing Solutions is seeking a Collections Representative for its Newark, DE office. This in-person role focuses on professional customer service, handling account and payment discussions, and guiding consumers toward appropriate resolutions.

Ideal candidates have strong communication skills, reliability, and comfort with financial conversations. Training is provided, and full-time, on-site scheduling with day/evening shifts is available.

Qualifications

• Previous customer service experience.
• Strong verbal communication and active listening skills.
• Professional and respectful telephone presence.
• Ability to remain calm and solution-focused during challenging conversations.
• Comfortable discussing account and payment-related matters.
• Basic computer skills and ability to learn new systems.
• Strong attention to detail and ability to follow established procedures.
• Reliable attendance and punctuality.
• Ability to work 100% on-site in Newark, DE.
• Ability to meet all scheduling requirements.

Responsibilities

• Communicate professionally with consumers regarding their accounts.
• Provide a positive customer experience while handling potentially sensitive financial conversations.
• Work with consumers to understand their circumstances and identify appropriate account resolutions.
• Accurately document conversations, account information, and outcomes.
• Follow established policies, procedures, scripts, and compliance requirements.
• Handle inbound and outbound telephone communication professionally.
• Meet established performance, quality, attendance, and productivity expectations.
• Participate fully in training and ongoing coaching.
• Maintain professionalism and confidentiality when handling consumer information.

Skills

Customer service experience

Verbal communication

Telephone presence

Calm under pressure

Account and payment discussions

Attention to detail

Attendance & reliability

On-site work

Scheduling flexibility

Job description

Integrity Staffing Solutions is seeking a Collections Representative for its Newark, DE office. This in-person role focuses on professional customer service, handling account and payment discussions, and guiding consumers toward appropriate resolutions.

Ideal candidates have strong communication skills, reliability, and comfort with financial conversations. Training is provided, and full-time, on-site scheduling with day/evening shifts is available.