Account Resolution Specialist (Customer-Focused Collections)

DRB-40 LLC; Town of West Seneca (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid training

Monthly bonuses

Team contests

Employee referral program

Job summary

DRB-40, LLC is seeking an Account Resolution Specialist (Customer-Focused Collections) to work on-site in West Seneca, NY. You will speak with customers to understand their situation, negotiate payment plans, and resolve outstanding balances with empathy and professionalism.

The role emphasizes respectful communication, problem-solving, and meeting individual and team goals. Compensation starts per hour with uncapped monthly bonuses and realistic annual earnings potential.

Qualifications

• Experience in collections, customer service, call center, banking, or sales preferred.
• Strong communication and listening skills.
• Ability to handle conversations with professionalism and empathy.

Responsibilities

• Speak with customers to understand their situation and help resolve accounts.
• Set up manageable payment plans and settlements.
• Use problem-solving skills to create positive outcomes.
• Maintain accurate and compliant account notes.
• Work toward achievable individual and team goals.

Skills

Customer service

Negotiation

Communication

Empathy

Problem-solving

Job description

Account Resolution Specialist (Customer-Focused Collections)

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization DRB, LLC is a New York based third party collection agency committed to working diligently to increase the rate of recovery of distressed assets for our clients. Here at DRB, LLC we work to effectively stress the urgency of outlining a plan for asset recovery, as well as negotiate on behalf of the client for payments in full, settlements or timely payment plans for the consumers.

Position Collections Specialist

Full-Time/Part-Time Full-Time and/or Part-Time

Location DRB Buffalo Campus

Shift Days

Description

Company: DRB-40, LLC

Location: West Seneca, NY (On-Site)

Job Type: Full-Time Schedule: Monday–Friday, Day Shift (No Weekends)

DRB-40, LLC is growing, and we’re looking for career-focused professionals with experience collecting commercial accounts. Our team helps customers resolve outstanding balances through respectful communication, problem-solving, and realistic payment solutions. We’re seeking dependable individuals who bring strong negotiation skills, take pride in their work, and want to build a long-term career in collections.

If you have commercial collections experience and are ready for your next opportunity, we’d like to hear from you.

Compensation & Earning Potential:

• Starting at $20.00+/hour (based on experience)
• Uncapped monthly bonus opportunities
• Realistic earning potential: $41,600 - $100,000
• Consistent account volume to support your success

What You’ll Do:

• Speak with customers to understand their situation and help resolve accounts
• Set up manageable payment plans and settlements
• Use problem-solving skills to create positive outcomes
• Maintain accurate and compliant account notes
• Work toward achievable individual and team goals

What We’re Looking For:

• Experience in collections, customer service, call center, banking, or sales preferred
• Strong communication and listening skills
• Ability to handle conversations with professionalism and empathy
• Goal-oriented mindset with a positive attitude
• Basic computer skills
• Collection experience and knowledge of FDCPA

Why Join DRB-40?

• No weekends
• Supportive team environment
• Paid training and ongoing coaching
• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Employee referral program
• Monthly bonuses, incentives & team contests

What Makes This Role Different?

• We understand this industry can be challenging — that’s why we focus on:
• Respectful, solution-based conversations
• Realistic performance expectations
• A team-first culture that supports long-term success

Requirements:

Customer service skills, good negotiation skills, persuasion skills, well-developed patience and diligence, problem-solving skills, mathematical skills, and excellent communication and interpersonal skills.

DRB-40, LLC is an equal opportunity employer committed to building a respectful, inclusive, and high-performing workplace.

Position Requirements

Computer skills, customer service skills, good negotiation skills, persuasion skills, well-developed patience and diligence, problem-solving skills, mathematical skills, and excellent communication and interpersonal skills.

Exempt/Non-Exempt

Non-Exempt

This position is currently accepting applications.