Remote Collections Specialist — Bonuses, Growth & 401(k)

American Coradius; Town of Amherst (NY); Remote; USD 23,419 - 24,108; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Monthly bonuses

Paid training

Job summary

A leading collections agency in the WNY area is seeking a Collections Specialist. This remote position requires making and receiving calls to negotiate payment arrangements. Applicants should have at least 2 years of customer service experience and possess strong communication skills. The role offers competitive pay of $17.00- $17.50 per hour along with bonuses, health benefits, and a supportive work environment focused on your success.

Qualifications

• At least 2 years call center/customer service experience required.
• Exceptional knowledge of laws, regulations, and rules concerning collections.
• Proficient computer skills using relevant software.
• MUST have a smart phone for remote applications.

Responsibilities

• Receive/make a high volume of inbound/outbound communications.
• Document account activities comprehensively.
• Utilize skip tracing tools for customer contact.
• Monitor customer accounts daily to mitigate losses.

Skills

Negotiation skills

Multi-tasking

Customer service attitude

Active listening

Verbal communication

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Zoom

Job description

A leading collections agency in the WNY area is seeking a Collections Specialist. This remote position requires making and receiving calls to negotiate payment arrangements. Applicants should have at least 2 years of customer service experience and possess strong communication skills. The role offers competitive pay of $17.00- $17.50 per hour along with bonuses, health benefits, and a supportive work environment focused on your success.