Collections Customer Care Pro – Onsite Geneseo, Weekly Pay

Staffmark; Town of Geneseo (NY); On-site; USD 30,000 - 31,000; Full time

Benefits offered by this job

Competitive weekly pay

Medical, dental, and vision coverage

Life Insurance and DisabilityInsurance

Optional 401(k) Plan

Supportive Team Environment

Job summary

Staffmark is seeking a Collections Customer Service Representative in Geneseo, NY. This role focuses on assisting customers with account inquiries, payment arrangements, and resolving issues while maintaining a positive, professional service experience.

You will handle calls and emails, follow scripts and policies, document interactions accurately, and work toward productive solutions. The position offers competitive hourly pay and standard daytime hours.

Qualifications

• High school diploma or GED required.
• Strong customer service, communication, and negotiation skills.
• Ability to handle inbound and outbound calls professionally.
• Comfortable multitasking across multiple computer systems.
• Strong typing, data entry, and organizational skills.
• Basic knowledge of standard office software and procedures.
• Ability to problem-solve and resolve customer concerns effectively.
• Goal-oriented with a willingness to learn and meet performance targets.
• Reliable attendance and ability to work onsite in Geneseo, NY.

Responsibilities

• Handle inbound and outbound customer calls regarding account inquiries and payment arrangements.
• Answer customer questions and provide timely, professional support.
• Discuss payment options and negotiate repayment solutions.
• Respond to customer emails with accurate and helpful information.
• Troubleshoot account issues and resolve customer concerns efficiently.
• Document all customer interactions accurately in the system.
• Follow call scripts, company policies, and compliance requirements.
• Maintain a positive, professional experience during every customer interaction.
• Meet productivity, quality, and performance goals.

Skills

Customer service

Communication skills

Negotiation

Multitasking

Typing/Data entry

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Staffmark is seeking a Collections Customer Service Representative in Geneseo, NY. This role focuses on assisting customers with account inquiries, payment arrangements, and resolving issues while maintaining a positive, professional service experience.

You will handle calls and emails, follow scripts and policies, document interactions accurately, and work toward productive solutions. The position offers competitive hourly pay and standard daytime hours.