Collections Account Managers – Newark, DE

Coworx Staffing Services; Newark (DE); Presencial; USD 42.000 - 56.000; Jornada completa

Descripción de la vacante

CoWorx Staffing Services is seeking energetic Collections Account Managers to join our Recovery Department team in Newark, DE.

The role involves contacting customers with past-due accounts, negotiating payments, and ensuring compliance with FDCPA and state regulations.

Formación

• High School Diploma required; college degree preferred.
• Strong verbal and written communication skills.
• Confident, professional phone presence with strong negotiation skills.
• Goal-oriented with the ability to work independently under pressure.
• Proficient computer and keyboarding skills.
• Detail-oriented, organized, and able to multitask effectively.
• Knowledge of FDCPA, credit bureau reports, and skip tracing is a plus.
• Bilingual skills are a plus.

Responsabilidades

• Contact customers with past-due accounts to negotiate payments and repayment plans.
• Work the minimum number of accounts per hour as established by management.
• Monitor assigned account queues and follow up consistently.
• Perform skip tracing to locate debtors when necessary.
• Accurately document calls and outcomes in the system.
• Ensure all communications comply with FDCPA and applicable federal and state regulations.
• Escalate complex issues to the Team Lead or Operations Manager as needed.
• Contribute to a supportive, team-oriented call center environment.

Conocimientos

Verbal communication

Written communication

Negotiation skills

Independent work

Proficient computer skills

Attention to detail

FDCPA knowledge

Skip tracing

Bilingual

Educación

High School Diploma

College degree preferred

Descripción del empleo

Job Description

CoWorx Staffing is seeking energetic Collections Account Managers to join our client's Recovery Department team!

• Call center environment with multiple schedules available.
• Schedule: Monday - Friday between 8:00 AM and 9:00 PM.
• Two evenings per week until 9:00 PM required.
• Two Saturdays per month from 8:00 AM - 12:00 PM required.

Responsibilities

• Contact customers with past-due accounts to negotiate payments and repayment plans.
• Work the minimum number of accounts per hour as established by management.
• Monitor assigned account queues and follow up consistently.
• Perform skip tracing to locate debtors when necessary.
• Accurately document calls and outcomes in the system.
• Ensure all communications comply with FDCPA and applicable federal and state regulations.
• Escalate complex issues to the Team Lead or Operations Manager as needed.
• Contribute to a supportive, team-oriented call center environment.

Desired Background/Skills

• High School Diploma required; college degree preferred.
• Strong verbal and written communication skills.
• Confident, professional phone presence with strong negotiation skills.
• Goal-oriented with the ability to work independently under pressure.
• Proficient computer and keyboarding skills.
• Detail-oriented, organized, and able to multitask effectively.
• Knowledge of FDCPA, credit bureau reports, and skip tracing is a plus.
• Bilingual skills are a plus.

Other Information

Don't miss out on this excellent opportunity to join a hardworking, supportive team-
CoWorx is an equal opportunity employer dedicated to fostering a diverse and inclusive team. We believe that a varied workforce enhances our business outcomes and contributes to a brighter future for our internal teams, Field Talent, customers, and communities. We are committed to considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or veteran status, and we do not discriminate based on disability. If you are a person with a disability and require assistance during the recruitment process, please reach out to us.
#MD2301 #ZIP

Location

Newark, Delaware