Collections Representative

Staffmark Group; Newark (DE); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Benefits including medical

Life and disability insurance

401(k) plan

Team environment

Job summary

Staffmark Group is seeking a Collections Representative in Newark, DE. The role pays $16.00–$17.50 per hour with standard daytime hours and occasional Saturday shifts. You will contact clients, set up payment plans, and work to resolve accounts in a compliant, professional manner.

The position requires a high school diploma or GED, strong communication skills, and experience with data entry and office software. Prior collections or CRM experience is a plus in a fast-paced team environment.

Qualifications

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.

Responsibilities

• Contact clients to collect on debtor accounts to meet department goals.
• Work the minimum number of accounts per hour as set by management.
• Set up payment arrangements with debtors and follow up on those arrangements.
• Follow up on accounts until paid, settled, cured from delinquency, or deemed uncollectible.
• Perform skip tracing tasks.
• Maintain accurate records and documentation of account activity.
• Adhere to all FDCPA regulations.
• Perform other duties as assigned.

Skills

Strong verbal and written comunicat

Education

High school diploma or GED

Job description

Now hiring for a Collections Representative

Location: Newark, DE

Pay Rate: $16.00 - $17.50 per hour

Schedule

• Monday - Friday, 8 am-5 pm
• Monday - Friday, 12 pm-9 pm,
• Every other Saturday, 8 am-12 pm

Job Duties

• Achieve department standards and goals by contacting clients and collecting on debtor accounts.
• Work the minimum number of accounts per hour as set by management.
• Set up payment arrangements with debtors and follow up on those arrangements.
• Follow up on accounts until they are paid, settled, cured from delinquency, or deemed uncollectible.
• Perform skip tracing tasks.
• Maintain accurate records and documentation of account activity.
• Adhere to all FDCPA regulations.
• Perform other duties as assigned.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.
• Experience using computers, business software, and data entry systems.
• Excellent organizational skills with the ability to manage multiple priorities.
• Commitment to professionalism, accuracy, and customer satisfaction.

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.
• Experience working with CRM software, order processing systems, or customer databases is beneficial.
• Bilingual communication skills may be considered an asset depending on the position.
• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Collections Representative.
• Collections experience preferred
• Knowledge of FDCPA and credit bureau reports is a plus

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to communicate clearly with customers, coworkers, and business partners.
• Ability to perform repetitive keyboard and data entry tasks throughout the workday.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.