On-site Clinical Services Manager: Lead & Elevate Patient Care

stantonoptical; Goldsboro (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Stanton Optical is seeking a Clinical Services Manager to lead a store team in delivering quality patient care and achieving daily clinical goals. You will work with the Brand Manager and act as an on-site leader to mentor Doctor Technicians and ensure compliance with HIPAA and clinical standards.

The role emphasizes coaching, training, and strong customer service in a fast-paced retail setting, with a focus on patient satisfaction and revenue growth.

Qualifications

• At least 1 year of retail management or clinical leadership experience.
• An associate's degree or advanced certification, or currently enrolled.
• Strong communication and ability to work in a fast-paced, team environment.
• Passion for exceptional patient care and willingness to mentor others.
• Flexibility to adapt to changing business and schedule requirements.

Responsibilities

• Greet patients, identify needs, and ensure a memorable in-store experience.
• Drive store revenue while delivering outstanding customer service.
• Provide supervision and guidance to Doctor Technicians on clinical procedures.
• Ensure adherence to clinical standards and HIPAA confidentiality.
• Coach and train staff on contact lens care and orders.
• Oversee training guidelines, protocols, and certification requirements.

Skills

Retail management

Clinical leadership

Coaching & training

Customer service

Education

Associate degree or higher

Tools

MS Word

Google Docs

Job description

Stanton Optical is seeking a Clinical Services Manager to lead a store team in delivering quality patient care and achieving daily clinical goals. You will work with the Brand Manager and act as an on-site leader to mentor Doctor Technicians and ensure compliance with HIPAA and clinical standards.

The role emphasizes coaching, training, and strong customer service in a fast-paced retail setting, with a focus on patient satisfaction and revenue growth.