Clinical Services Leader: Elevate Patient Care & Training

stantonoptical; Springfield (MO); On-site; USD 48,000 - 68,000; Full time

Job summary

Stanton Optical is seeking a Clinical Services Manager for an on-site store location to lead clinical services and support the Brand Manager. You will supervise the store team, ensure HIPAA-compliant patient records, and act as Manager on Duty to achieve store goals.

The role emphasizes training Doctor Technicians, maintaining standards, and driving sales while delivering excellent patient experiences. Optical expertise and leadership in a fast-paced retail setting are valued.

Qualifications

• At least 1 year of retail management experience or clinical leadership.
• Associate's degree or advanced certification beyond high school; or currently enrolled in a comparable program.
• Strong communication skills and ability to work in a fast-paced, team environment.
• Passion for exceptional patient care and willingness to mentor others.
• Flexibility to adapt to changing business and schedule requirements.
• Knowledge of MS Word, Google Docs, and other basic office tools.
• Optical or clinical experience preferred, but not required.

Responsibilities

• Supervise the store team to meet clinical goals with guidance from the Clinical Operations Department.
• Act as Manager on Duty to accomplish store goals and support operational and sales targets.
• Greet patients, identify needs, and provide information on products and services.
• Drive sales while delivering outstanding customer service and meeting revenue goals.
• Train Doctor Technicians on Diagnostic Pre-Testing, Local Mode, Digital Refraction, and PEG standards.
• Ensure training guidelines, procedures, protocols, and certification requirements are followed.
• Maintain accurate patient records with HIPAA compliance and confidentiality.
• Maintain store brand standards and perform basic housekeeping when needed.
• Coach Doctor Technicians and cross-trained staff on contact lens insertion/removal.
• Oversee contact lens orders and inventory management weekly.

Skills

Strong communication

Customer/patient care

Mentor/train others

Retail management

Team collaboration

Flexibility

Education

Associate degree or higher certification

Tools

MS Word

Google Docs

Job description

Stanton Optical is seeking a Clinical Services Manager for an on-site store location to lead clinical services and support the Brand Manager. You will supervise the store team, ensure HIPAA-compliant patient records, and act as Manager on Duty to achieve store goals.

The role emphasizes training Doctor Technicians, maintaining standards, and driving sales while delivering excellent patient experiences. Optical expertise and leadership in a fast-paced retail setting are valued.