On-Site Client Technologies Administrator II | Higher-Ed IT

TEKsystems; New Haven (CT); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA

Job summary

TEKsystems in New Haven, CT is seeking a Client Technologies Administrator II to support planning, deployment, maintenance, and troubleshooting of hardware, software, and network systems in a large university environment.

You will assist faculty, staff, and students across Windows, macOS, and Linux, coordinate with IT teams, vendors, and department stakeholders to ensure reliable technology services and smooth user experiences.

Qualifications

• Experience supporting desktop technologies, client systems, or IT infrastructure.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience creating technical documentation and support materials.

Responsibilities

• Plan and deliver technology support services including software installation, configuration, troubleshooting, consultation, user assistance, and training.
• Resolve routine to moderately complex technical issues using established procedures and best practices; escalates issues as appropriate.
• Install, configure, and maintain software supporting network connectivity, backups, server access, and departmental operations.
• Provide technical guidance and communicate IT policies, procedures, and recommendations to end users.
• Support faculty, staff, and students in multi-platform environments including Windows, macOS, and Linux systems.
• Coordinate technology services and projects with IT professionals across multiple departments.
• Develop and maintain procedural, planning, and end-user documentation.
• Partner with software vendors and application owners to plan, deploy, secure, and troubleshoot technology solutions.
• Maintain support documentation and key contacts for specialized software and hardware resources.
• Coordinate technology requirements related to office moves, renovations, equipment refreshes, and infrastructure upgrades.
• Deliver peer training and knowledge-sharing to support cross-functional teams.

Skills

Desktop support

Troubleshooting

Documentation

Multi-platform support

Customer service

Tools

Windows

macOS

Linux

Job description

TEKsystems in New Haven, CT is seeking a Client Technologies Administrator II to support planning, deployment, maintenance, and troubleshooting of hardware, software, and network systems in a large university environment.

You will assist faculty, staff, and students across Windows, macOS, and Linux, coordinate with IT teams, vendors, and department stakeholders to ensure reliable technology services and smooth user experiences.