IT & Printer Operations Specialist

TEKsystems; New Haven (CT); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Time Off

Job summary

TEKsystems is seeking a contract administrator in New Haven, CT to oversee billing, procurement, and workflow management across the organization. The role covers coordinating customer support, maintaining records, and ensuring efficient service delivery for a large number of end users and printers.

The position requires experience with CRM and ticketing tools, strong communication, and the ability to act as the main contact in the manager's absence.

Qualifications

• Experience managing billing operations and coordinating customer service functions.
• Ability to lead, prioritize, and delegate in a dynamic, fast-paced environment.
• Proficiency with enterprise systems, including CRM, ticketing platforms, and financial software.

Responsibilities

• Oversee end-to-end billing operations, including invoice generation, payment tracking, reconciliation, and issue resolution.
• Coordinate IT customer support activities, ensuring service requests are managed efficiently and aligned with service level expectations.
• Manage procurement processes for office and IT-related supplies, including vendor coordination and inventory control.
• Assign, prioritize, and monitor administrative and support workflows to optimize productivity and resource allocation.
• Act as the designated point of contact in the absence of the Manager, exercising sound judgment and decision-making in overseeing and coordinating the work of others.
• Evaluate operational performance and implement process improvements to enhance efficiency and service quality.
• Maintain accurate and compliant records related to billing, support operations, and administrative activities.
• Collaborate cross-functionally with internal departments to ensure alignment and operational effectiveness.
• Support the development and enforcement of administrative policies, procedures, and best practices.

Skills

Desktop

printer support

Windows 10

Troubleshooting

Active directory

Tools

Salesforce

PowerBI

Crystal Reporting

Microsoft Suite

Photoshop

Job description

TEKsystems is seeking a contract administrator in New Haven, CT to oversee billing, procurement, and workflow management across the organization. The role covers coordinating customer support, maintaining records, and ensuring efficient service delivery for a large number of end users and printers.

The position requires experience with CRM and ticketing tools, strong communication, and the ability to act as the main contact in the manager's absence.