Client Tech Support Analyst I - Onsite + Remote Days
Boston University
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Benefits offered by this job
Job summary
Boston University IS&T seeks a Client Technology Analyst I to deliver end-to-end technology support for students, faculty, staff and researchers. You will advocate for client needs, join service and project teams as a subject matter expert, and serve as an application administrator or backup for several services onsite with periodic remote days.
The role emphasizes collaboration, clear communication, empathy, and reliable, professional support across Windows and macOS.
Qualifications
- Bachelor's degree in a related field is desired.
- Experience supporting Windows and macOS.
- Experience with ITSM ticketing, remote assistance, asset management, and deployment tools.
- Valid driver's license and clear communication with empathy.
Responsibilities
- Advocate for client technology needs.
- Participate in service, platform or project teams as subject matter expert.
- Be an application administrator or backup for multiple services.
- Provide advanced level support for several technologies.
- Work onsite with periodic remote days as coverage allows.
- Collaborate with students, faculty, staff, and researchers to improve business processes using IT solutions.
Skills
Education
Tools
Job description
Boston University IS&T seeks a Client Technology Analyst I to deliver end-to-end technology support for students, faculty, staff and researchers. You will advocate for client needs, join service and project teams as a subject matter expert, and serve as an application administrator or backup for several services onsite with periodic remote days.
The role emphasizes collaboration, clear communication, empathy, and reliable, professional support across Windows and macOS.
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