ICT Systems Tech I: AV & Lab Systems Expert

Post-University; Waterbury (CT); On-site; USD 41,000 - 50,000; Full time

Job summary

Post-University in Waterbury, CT seeks an ICT Systems Technician - Level I to deliver comprehensive technical support for faculty, staff, and students across offices, classrooms, and residence halls. You will handle tickets, phone, and walk-ins, ensuring timely resolution and offering classroom and lab tech assistance as scheduling allows.

Experience with Windows/iOS, Office 365/Azure, AD/Azure Autopilot, and antivirus management is valued.

Qualifications

• Bachelor’s degree preferred; equivalent education/experience considered.
• 1–2 years ICT department experience preferred.
• Experience in higher education is a plus.
• Ability to establish positive working relationships with diverse populations.
• Team-oriented, collaborative mindset.
• Ability to repair Windows and iOS systems.
• Strong Windows and iOS desktop OS knowledge.
• Familiarity with Office 365/Azure.
• Ability to organize and meet deadlines under pressure.
• Customer service excellence with professional demeanor.

Responsibilities

• Provide full ICT and AV support to staff, faculty, and students.
• Prepare/breakdown tech for meetings before/after as needed.
• Respond to tickets, phone, and walk-ins for troubleshooting.
• Log and track support requests in ticketing system.
• Set up and breakdown computer labs in buildings and residences.
• Install and configure new devices, join AD and/or Azure Autopilot domains.
• Install/configure desktop software as required.
• Manage antivirus software and assist users with issues.
• Provide training on AV equipment for events and classrooms.
• Maintain inventory and arrange repairs or replacements.
• Communicate scheduling and technology needs to staff and students.
• Follow Staff Handbook rules and responsibilities.
• Perform other duties as assigned by supervisor.

Skills

Windows

iOS

Office 365/Azure

Customer service

Troubleshooting

Communication

Education

Bachelor's degree preferred

Tools

Active Directory

Azure Autopilot

Antivirus software management

Job description

Post-University in Waterbury, CT seeks an ICT Systems Technician - Level I to deliver comprehensive technical support for faculty, staff, and students across offices, classrooms, and residence halls. You will handle tickets, phone, and walk-ins, ensuring timely resolution and offering classroom and lab tech assistance as scheduling allows.

Experience with Windows/iOS, Office 365/Azure, AD/Azure Autopilot, and antivirus management is valued.