On-Site Client Success & Account Lead

Launch Industries LLC; Seattle (WA); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Competitive Pay

Commission

Health & Wellness Support

Free Telehealth & EAP

Paid Time Off

Paid Holidays & Birthday Off

401(k) Matching

Bereavement Leave

Charitable Match

Professional Development

Job summary

Launch Industries LLC in Seattle, WA is seeking a Client Services Coordinator & Account Executive to own the end-to-end journey from interest to onboarding. You’ll manage intake, onboarding, scheduling, contracts, and licensing queues in a high-ownership, on-site role.

The position requires 5+ years in coordination or client services, experience with small businesses, and comfort using SaaS tools. Competitive salary and benefits are offered with a Monday–Friday schedule.

Qualifications

• 5+ years in a coordination, client services, or office management role owning end-to-end processes.
• Experience serving small businesses (under 50 employees).
• Caseload and queue management with strong attention to detail.
• Excellent written and verbal communication for clients.
• Tech-savvy with SaaS tools; ability to learn new platforms quickly.
• On-site availability in West Seattle, Monday–Friday, 9am–5pm.

Responsibilities

• Own the client intake, onboarding, scheduling, contracts, and licensing queues.
• Develop business with referrals and partner relationships; attend networking events.
• Guide clients through onboarding sequences and coordinate with consulting team.
• Issue client contracts and manage signatures; file executed agreements.
• Support licensing registrations, renewals, and city filings; respond to questions.
• Coordinate client meetings and events; manage consultant calendars.
• Maintain regular client check-ins and route complex accounts to leadership.
• Keep CRM and client records up to date across software.

Skills

Coordination

Client services

Queue management

Communication

SaaS tools

Tools

ClickUp

Harvest

Gusto

Google Workspace

Job description

Launch Industries LLC in Seattle, WA is seeking a Client Services Coordinator & Account Executive to own the end-to-end journey from interest to onboarding. You’ll manage intake, onboarding, scheduling, contracts, and licensing queues in a high-ownership, on-site role.

The position requires 5+ years in coordination or client services, experience with small businesses, and comfort using SaaS tools. Competitive salary and benefits are offered with a Monday–Friday schedule.