Senior Client Success & Growth Leader

Aceolution Inc; Bothell (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Aceolution Inc in Bothell, WA is seeking an experienced Account Management leader to establish executive client relations, oversee operations, and drive revenue growth across existing accounts.

You will work with Service Delivery and senior leaders to implement best practices, develop strategic goals, and coordinate activities that align with company-wide objectives.

The role requires leading large teams, enabling client advocacy, and ensuring high levels of service across global accounts.

Qualifications

• 12+ years of management experience in a fast-paced, rapidly-changing operations environment.
• Bachelor’s degree in sales or closely related business field; MBA preferred.
• Experience leading international operations.
• Strong leadership, employee development, Lean and Six Sigma familiarity, and interest in technical systems.
• Proven ability to manage large high-performance teams and to optimize workflows in an inbound contact center; strong analytics.
• Specialized skill in running large-scale production operations, with Kaizen/Lean/DMAIC knowledge.
• Excellent oral and written communication with strong technical and analytical aptitude.

Responsibilities

• Establish and maintain executive client relations with clients, distributors, and vendors; ensure a high level of service and satisfaction.
• Oversee implementation of effective business practices and operational excellence across levels to boost client advocacy.
• Drive new revenues and growth within existing accounts; develop strategic and tactical goals; review revenues and costs.
• Coordinate operations across accounts and align with company-wide goals and initiatives.
• Manage day-to-day Account Management activities, including strategic planning and implementation of business operations.
• Serve as primary point-of-contact for client relations and satisfaction; ensure performance and productivity.
• Lead cross-functional activities with department heads to ensure client advocacy at all levels.

Skills

Management experience

Leadership

Lean & Six Sigma

Analytical skills

Education

Bachelor’s degree in sales or related business field

MBA preferred

Job description

Aceolution Inc in Bothell, WA is seeking an experienced Account Management leader to establish executive client relations, oversee operations, and drive revenue growth across existing accounts.

You will work with Service Delivery and senior leaders to implement best practices, develop strategic goals, and coordinate activities that align with company-wide objectives.

The role requires leading large teams, enabling client advocacy, and ensuring high levels of service across global accounts.