Client Services Team Lead, HR & Payroll Ops (Onsite)

Praxis, Inc.; Town of Pittsford (NY); On-site; USD 82,000 - 87,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity is seeking a Lead Client Services professional to provide operational leadership for a team of Account Managers in Pittsford, NY. The role focuses on monitoring performance, coaching, and driving client satisfaction with a strong emphasis on process improvement and effective communication.

The incumbent will guide service delivery, coordinate workload, and engage with clients to resolve escalated issues while leveraging payroll and HR software expertise.

Qualifications

• Bachelor’s degree required
• 2 years payroll or call center experience
• Experience handling escalations
• Proficient in Microsoft Outlook, Word and Excel
• Operations experience preferred

Responsibilities

• Monitor team performance and provide coaching to Account Managers
• Coordinate workload across the team to meet service goals
• Escalate and resolve client issues at first level
• Identify and implement process improvements across Operations
• Support ongoing learning and development for team members

Skills

Client services

Communication

Leadership

Project management

Education

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Paylocity is seeking a Lead Client Services professional to provide operational leadership for a team of Account Managers in Pittsford, NY. The role focuses on monitoring performance, coaching, and driving client satisfaction with a strong emphasis on process improvement and effective communication.

The incumbent will guide service delivery, coordinate workload, and engage with clients to resolve escalated issues while leveraging payroll and HR software expertise.