MSP Field Services Team Lead — Multi-Site Onsite Leader

DAS Health; Los Angeles (CA); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, Dental, Vision Insurance

401(k) with Company Match

Life Insurance

Disability Insurance

EAP

Job summary

DAS Health in Los Angeles, CA is seeking an experienced Team Lead for MSP Field Services to supervise a multi-site team and oversee field and desk support. You will coordinate scheduling, escalations, and onsite deployments while maintaining high standards for technical and client service across client locations.

The role requires strong leadership, hands-on troubleshooting, communication with client stakeholders, and ability to travel locally. Exempt, full-time with evenings/weekends as needed.

Qualifications

• High school diploma or GED.
• 3–5 years in field services or IT support.
• Experience supervising technical staff.
• Experience in MSP or multi-site enterprise.
• Networking, Windows Server, M365, cloud infra, and endpoints.
• Experience supporting Windows, macOS, and Linux.
• Strong problem-solving and communication skills.
• Valid driver’s license and local travel.

Responsibilities

• Lead, mentor, and supervise service desk and field staff.
• Provide coaching and performance feedback while enforcing standards.
• Manage day-to-day team operations including scheduling and timesheets.
• Coordinate onsite support across multiple client locations.
• Coordinate third-party field resources for onsite support.
• Monitor support cases, assignments, and metrics.
• Review ConnectWise Manage boards to ensure timely resolution.
• Identify and coordinate escalations with clients and teams.
• Document and enforce SOPs and runbooks.
• Provide hands-on technical troubleshooting for complex needs.
• Coordinate onboarding and multi-site implementations.
• Facilitate technical meetings and explain to non-technical audiences.
• Travel locally between client sites as required.

Skills

Team leadership

Supervision

Networking

Windows Server

Microsoft 365

Cloud infra

Endpoints

Windows

macOS

Linux

Troubleshooting

Documentation

Communication

Azure

AWS

ConnectWise Manage

Education

High School Diploma

Tools

ConnectWise Manage

Azure

AWS

Job description

DAS Health in Los Angeles, CA is seeking an experienced Team Lead for MSP Field Services to supervise a multi-site team and oversee field and desk support. You will coordinate scheduling, escalations, and onsite deployments while maintaining high standards for technical and client service across client locations.

The role requires strong leadership, hands-on troubleshooting, communication with client stakeholders, and ability to travel locally. Exempt, full-time with evenings/weekends as needed.