On-Site Client Benefits Liaison — Hybrid

Sun Life; South Portland (ME); Hybride; USD 58 000 - 88 000; Plein temps

Résumé du poste

Sun Life U.S. is seeking an On-site Dedicated Client Liaison to support intake, coordination, and resolution of inquiries related to the Client's employee benefits package.

The role requires two days per week on site at the client location in Fraser, MI, with occasional visits to Saline. You will partner with Client HR/benefits teams, payroll, and managers to provide guidance, process benefit claims, and support training or education on Sun Life services, ensuring clear communication and timely

Qualifications

• Bachelor's degree preferred; minimum 3+ years of related work experience.
• Excellent customer services skills and strong written and oral communication skills.
• Ability to travel 10% as needed.
• Experience administering disability and absence benefits.
• In-depth knowledge of group insurance products and paid leave programs.

Responsabilités

• Proactively build and define your role with the Client, service team, and people leader, translating into measurable actions.
• Maintain deep understanding of Client's in-force Sun Life benefits and apply it to benefit administration.
• Manage and resolve inquiries, issues, and concerns to the satisfaction of the requester.
• Coordinate with stakeholders to ensure accurate processing of employee benefits.
• Assist with benefit claims submission and monitor progression with status updates.
• Support return-to-work processes to promote seamless workforce transitions.
• Explain EOI requirements and resources to employees for timely processing.
• Participate in Client meetings to answer questions about Sun Life's benefits.
• Share guidance on benefit administration and leave management with Client HR/benefits representatives and employees.
• Understand and operate within Client administration systems to gather status information.
• Create and deliver Client-facing training and presentations with clear visual content.
• Analyze reports, conduct audits, and present concise information to Client.
• Identify enhancements to benefit administration with measurable success metrics.
• Identify areas to improve performance of Sun Life services and client relationships.

Connaissances

3+ years related experience

Customer service

Communication skills

Travel 10% capability

Formation

Bachelor's degree preferred

Description du poste

Sun Life U.S. is seeking an On-site Dedicated Client Liaison to support intake, coordination, and resolution of inquiries related to the Client's employee benefits package.

The role requires two days per week on site at the client location in Fraser, MI, with occasional visits to Saline. You will partner with Client HR/benefits teams, payroll, and managers to provide guidance, process benefit claims, and support training or education on Sun Life services, ensuring clear communication and timely