Bilingual Spanish Client Liaison – Benefits & Leave

Sun Life; Wellesley (MA); On-site; USD 58,000 - 88,000; Full time

Benefits offered by this job

Generous vacation & sick time

Paid family and parental leave

Medical coverage

Life/AD&D insurance

Disability programs

401(k) match

Stock purchase options

Sabbatical program

Job summary

Sun Life U.S. is seeking a Dedicated Client Liaison to support intake, coordination, and resolution of inquiries related to employee benefits. You will collaborate with Client HR, payroll, and other teams, guiding benefits questions, training, and education while traveling about 10% of the time.

You must be bilingual in Spanish, possess 3+ years of related experience, and have strong communication skills. On-site attendance and travel are required to support client services nationwide.

Qualifications

• Bachelor's degree preferred; minimum 3+ years of related work experience.
• Bilingual fluency in Spanish is required for this role.
• Thorough experience administering disability and absence.
• In-depth knowledge of group insurance products/processes and paid leave administration programs.
• Deep understanding of the leave of absence process, including eligibility requirements, documentation, and coordination with other benefits.
• Payroll and finance acumen preferred.
• Excellent customer services skills and strong written and oral communication skills.
• Strong self-motivation, adaptability, and initiative while supporting team efforts.
• Ability to work with a diverse range of people and handle difficult customer service situations.
• Strong understanding of systems and technology, including proficiency in Microsoft Office programs such as Word, Excel, PowerPoint, and Outlook.
• Ability to interpret reports and apply basic data analysis to support effective benefit administration and informed client decision-making.
• Comfort with ambiguity and a proactive approach to evolving responsibilities as business needs develop.

Responsibilities

• Proactively build and define your role in collaboration with the Client, service team, and people leader, identifying key responsibilities and translating them into measurable actions while remaining adaptable as responsibilities evolve and shift over time.
• Build and maintain a deep understanding of the Client's in-force Sun Life benefits and apply that knowledge to support effective benefit administration, align with the Client's processes, and deliver solutions that meet the needs of the Client and its employees.
• Manage and resolve all inquiries, issues, and concerns to the satisfaction of the person/group inquiring.
• Coordinate with relevant stakeholders to ensure accurate processing of employee benefits.
• Assist with benefit claims submission and monitor claim progression, providing status updates as needed.
• Partner with Client stakeholders to support employees through the return-to-work process, helping promote timely transitions and seamless workforce continuity.
• Support employees through the Evidence of Insurability (EOI) process by clearly explaining requirements, required actions, and available resources to help promote timely processing and a positive employee experience.
• Participate in various Client meetings to answer questions regarding Sun Life's benefits.
• Proactively share insight and guidance on benefit administration, disability coverage, paid leave administration and other plan management topics with the Client's HR/benefits representatives and, when applicable, Client employees.
• Understand and, when needed, operate within the Client's administration systems to gather employee status information.

Skills

Bilingual Spanish

Customer service

Written and verbal communication

Microsoft Office

Education

Bachelor's degree (preferred)

Tools

Microsoft Office

Job description

Sun Life U.S. is seeking a Dedicated Client Liaison to support intake, coordination, and resolution of inquiries related to employee benefits. You will collaborate with Client HR, payroll, and other teams, guiding benefits questions, training, and education while traveling about 10% of the time.

You must be bilingual in Spanish, possess 3+ years of related experience, and have strong communication skills. On-site attendance and travel are required to support client services nationwide.