On-site Chandler: Customer Success & Demos Pro

AvaHR; Chandler (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off up to 20 days/year

Employer-covered healthcare

Educational reimbursements for ongoing

Job summary

AvaHR is seeking a Customer Service Representative to join our in-office Chandler team. You will handle inquiries by phone, email and chat, guide onboarding, and demonstrate the software to clients. Strong CRM experience and clear communication are essential.

You will work closely with the technical support team to resolve issues, log interactions in the CRM, and help customers get the most from our HR software. This is a fast-paced role with ongoing product training.

Qualifications

• 1+ year of customer service or support experience (software/SaaS/tech is a plus).
• CRM experience with HubSpot or Salesforce preferred.
• Strong verbal and written communication skills.
• Ability to explain software features clearly during demos.
• Must be able to work on-site in Chandler, AZ.

Responsibilities

• Answer inquiries by phone, email, and chat with timely, accurate responses.
• Demo software to warm leads and hiring managers.
• Troubleshoot issues with the support team to retain clients.
• Lead live product demos and teach key features to users.
• Guide new customers through onboarding and account setup.

Skills

Clear communication

CRM experience

Tech-savvy

Demos & onboarding

Problem-solving

Multitasking

Education

High school diploma or GED

Customer service certification preferred

Tools

HubSpot

Salesforce

Job description

AvaHR is seeking a Customer Service Representative to join our in-office Chandler team. You will handle inquiries by phone, email and chat, guide onboarding, and demonstrate the software to clients. Strong CRM experience and clear communication are essential.

You will work closely with the technical support team to resolve issues, log interactions in the CRM, and help customers get the most from our HR software. This is a fast-paced role with ongoing product training.