In-Office Customer Success Specialist: Growth & Retention

LocalWork; Chandler (AZ); On-site; USD 55,000 - 85,000; Full time

Job summary

LocalWork in Chandler, AZ is hiring a full-time Customer Success Specialist to engage with clients in-office and maximize value from our platform. You will onboard customers, monitor health metrics, and collaborate with Sales and Support to ensure successful outcomes.

The ideal candidate will have proven customer success experience, strong communication, and a track record in driving retention and satisfaction through proactive, data-driven approaches.

Qualifications

• Proven experience in a customer success, account management, or similar client-facing role.
• Strong knowledge of customer success processes and CRM software; HubSpot preferred.
• Excellent communication and ability to foster positive relationships.
• Accountability in driving retention and satisfaction through innovative strategies.
• Excellent organizational skills with multi-account management.
• Resilience in handling customer concerns and maintaining positive relations.
• Bachelor degree in Business, Communications, or related field preferred.

Responsibilities

• Develop and maintain strong relationships with customers to ensure success.
• Onboard new customers with training and resources for platform adoption.
• Monitor health metrics, identify risk, and boost engagement.
• Liaise between customers and Sales/Technical Support to resolve issues.
• Gather feedback and collaborate with product teams on improvements.
• Update clients on new features and encourage adoption.
• Conduct periodic check-ins and implement retention strategies to reduce churn.
• Prepare status, renewal, and forecast reports for internal use.
• Advocate for customer needs within the company to meet goals.
• Escalate complex issues for timely resolution.

Skills

Customer success

CRM software

HubSpot

Communication

Relationship building

Retention strategies

Problem solving

Organization

Negotiation

Analytical mindset

Education

Bachelor's degree in Business/Communications

Tools

HubSpot CRM

Job description

LocalWork in Chandler, AZ is hiring a full-time Customer Success Specialist to engage with clients in-office and maximize value from our platform. You will onboard customers, monitor health metrics, and collaborate with Sales and Support to ensure successful outcomes.

The ideal candidate will have proven customer success experience, strong communication, and a track record in driving retention and satisfaction through proactive, data-driven approaches.