On-Site Central Scheduler - Physical Therapy Referrals

SSM Health Physical Therapy; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

SSM Health Physical Therapy is seeking a Central Scheduler to manage scheduling across multiple clinics. You will handle high-volume calls, coordinate referrals, and ensure patients receive timely appointments for physical therapy services.

The role requires strong customer service, multitasking, and computer skills, with experience in a medical office and familiarity with health insurance. This is an on-site position in Hazelwood, MO.

Qualifications

• Must have great phone personality.
• Experience in a medical office with multitasking.
• Knowledge of health insurance is preferred.

Responsibilities

• High volume calls to schedule patients for physical therapy.
• Supports 84+ outpatient physical therapy clinics.
• Obtain and track authorizations.
• Provide exceptional communication and customer service.
• Multitask while working with dual monitors.
• Use of EPIC system and collaboration with clinic staff and referrals.
• Explain processes to patients clearly.

Skills

Customer service

Multitasking

Phone personality

Communication

Computer skills

Adaptability

Education

High School Diploma or equivalent

1 year in medical office setting

Tools

EPIC system

Job description

SSM Health Physical Therapy is seeking a Central Scheduler to manage scheduling across multiple clinics. You will handle high-volume calls, coordinate referrals, and ensure patients receive timely appointments for physical therapy services.

The role requires strong customer service, multitasking, and computer skills, with experience in a medical office and familiarity with health insurance. This is an on-site position in Hazelwood, MO.