Centralized Scheduler

SSM Health Physical Therapy; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

SSM Health Physical Therapy is seeking a Central Scheduler to manage scheduling across multiple clinics. You will handle high-volume calls, coordinate referrals, and ensure patients receive timely appointments for physical therapy services.

The role requires strong customer service, multitasking, and computer skills, with experience in a medical office and familiarity with health insurance. This is an on-site position in Hazelwood, MO.

Qualifications

• Must have great phone personality.
• Experience in a medical office with multitasking.
• Knowledge of health insurance is preferred.

Responsibilities

• High volume calls to schedule patients for physical therapy.
• Supports 84+ outpatient physical therapy clinics.
• Obtain and track authorizations.
• Provide exceptional communication and customer service.
• Multitask while working with dual monitors.
• Use of EPIC system and collaboration with clinic staff and referrals.
• Explain processes to patients clearly.

Skills

Customer service

Multitasking

Phone personality

Communication

Computer skills

Adaptability

Education

High School Diploma or equivalent

1 year in medical office setting

Tools

EPIC system

Job description

SSM Health Physical Therapy - Outpatient Division

Centralized Scheduler - ON-SITE - Hazelwood, MO

Full Time - Monday Through Friday

Monday-Friday 7:30 AM-6:30 PM

We are looking for a dynamic Central Scheduler to join our team! Our Central Schedulers work with referral sources to ensure that each patient gets scheduled at the appropriate clinic and can receive the best quality care. Our Central Schedulers make and take calls to patients to get them scheduled at one of our clinics. We are looking for someone with exceptional customer service, multitasking skills, computer skills, and adaptability.

• Must have great phone personality!*

SSM Health Physical Therapy offers a wide array of outpatient services at multiple locations throughout the St. Louis Metro area. Our outpatient services range from specific, single therapy services, such as physical therapy for back pain or a sports injury, to comprehensive day-long therapy programs as part of our Day Institute Program. SSM Health Physical Therapy also offers home health services through SSM Home Care, which allow patients to receive therapy services at home. The goal of rehabilitation for each patient is to achieve a better quality of life, independence, comfort, and maximum mobility.

• High volume calls - making and taking - to schedule patients for physical therapy
• Supports 84+ outpatient physical therapy clinics
• Obtain and track authorizations
• Exceptional communication and customer service skills
• Multitasking
• Working with dual monitors
• Use of EPIC system
• Working with clinic staff and referral sources
• Ability to explain processes to patients
• High School Diploma or equivalent required
• One year in medical office setting that required multi-tasking
• Knowledge of health insurance preferred
• Strong computer and customer service skills a must