On-Site Catering Lead — Client Experience & Ops

Zerocater; Costa Mesa (CA); Sur place; USD 25 000 - 36 000; Temps partiel

Avantages offerts par ce poste

Cell phone stipend

401k match

Part-time schedule

Résumé du poste

Zerocater is seeking an On-Site Site Lead in Costa Mesa, CA. This part-time role focuses on guiding the On-Site Specialists to maximize team performance and deliver exceptional client experiences.

You will act as the main point of contact, oversee pre-shift tasks, and ensure standards exceed client expectations. You will schedule shadow shifts, make executive decisions on meal issues, and maintain high service quality with minimal supervision.

Qualifications

• 1-2 years experience in a team lead or management position with a background in hospitality, food service, or similar customer-facing role.
• Track record of being a true team player, willing to work together and help others out to ensure smooth execution.
• Positive attitude and strong work ethic highly desired
• Responsible with strong attention to detail and can work effectively with little to no supervision.

Responsabilités

• Serve as the main point of contact for our clients; answering any questions or issues they may have
• Conduct pre-shift preparation tasks and delegate shift responsibilities to appropriate team members
• Ensure Zerocater standards are being exceeded with every meal served
• Serve as an executive decision-maker around meal issues utilizing your ability to think quickly on your feet
• Schedule new On-Site Specialists to shadow current employees while ensuring consistency in quality and level of service provided

Connaissances

Team lead

Hospitality

Customer service

Detail oriented

Description du poste

Zerocater is seeking an On-Site Site Lead in Costa Mesa, CA. This part-time role focuses on guiding the On-Site Specialists to maximize team performance and deliver exceptional client experiences.

You will act as the main point of contact, oversee pre-shift tasks, and ensure standards exceed client expectations. You will schedule shadow shifts, make executive decisions on meal issues, and maintain high service quality with minimal supervision.