On-site Campus IT Support Technician

IDEA Public Schools; Lakeland (FL); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid Family Leave

Tuition Reimbursement

Employer-Paid Mental Health

Job summary

IDEA Public Schools in Lakeland, FL seeks a Campus Technician to facilitate technology operations, support on-site staff, and manage equipment lifecycle. You will troubleshoot hardware and software, assist with labs, inventory, deployment, and participate in district tech projects and trainings.

The role emphasizes on-site service, collaboration with campus leaders, and delivering timely resolutions to keep classrooms connected and secure.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• Two years of technical support experience.
• Knowledge of computer hardware and software applications.

Responsibilities

• Resolve campus technology tickets within 48 hours; 40% remotely.
• Collaborate with APO on campus tech requests and reporting.
• Provide on-site and remote support to staff; maintain equipment inventory.
• Assist with lab setups, inventory, and staff computer deployment.

Skills

Technical support

Customer service

Hardware troubleshooting

On-site support

Inventory management

Education

High School Diploma

Bachelor’s Degree Preferred

Tools

Zendesk

Windows OS

Network basics

Job description

IDEA Public Schools in Lakeland, FL seeks a Campus Technician to facilitate technology operations, support on-site staff, and manage equipment lifecycle. You will troubleshoot hardware and software, assist with labs, inventory, deployment, and participate in district tech projects and trainings.

The role emphasizes on-site service, collaboration with campus leaders, and delivering timely resolutions to keep classrooms connected and secure.